Shipping
Hardware Products (LynX Phone, SecureCell)
Processing Time: Orders are processed within 2–5 business days
Shipping Time:
Canada & USA: 3–7 business days
International: 5–14 business days
Tracking: Tracking details are provided once your order ships
Signature Required: For security-sensitive devices, a signature may be required upon delivery
Delivery
Secure Fulfillment
All products are handled with security in mind:
Tamper-aware packaging for hardware
Verified communication channels for digital services
International Orders
Availability of certain features (e.g., encrypted calling) may vary by reg
Returns
Hardware Products (LynX Phone, SecureCell)
30-Day Return Window
You may request a return within 30 days of delivery.
Eligibility
Item must be in original condition (no damage, no excessive wear)
All accessories, packaging, and documentation included
Device not permanently modified or rooted beyond factory configuration
Return Process
Contact support to request an RMA (Return Merchandise Authorization)
Ship the item using the provided instructions
Once received and inspected, your refund will be processed
Refunds
Issued to the original payment method within 5–10 business days after inspection
Original shipping fees are non-refundable unless the return is due to our error
Restocking Fee
Up to 10–15% may apply to opened/used devices
No fee for defective or DOA units
