Our Warranty

Our Warranty

Welcome to SageTea Edge, where we prioritize sustainability and

environmental responsibility. Our Certified Pre-Owned (CPO) phones are

crafted from recycled materials, making them an eco-conscious choice.

Please note that your SageTea Edge is not a brand-new phone, but a high-

quality CPO phone that is built to last.

Our mission is to keep your phone running for years, eliminating the

need for frequent upgrades. To achieve this, we offer a comprehensive

warranty program tailored to your needs. For a monthly fee of $9, you

gain access to our lifetime warranty, covering reasonable repairs and

replacements. If you accidentally damage your phone, such as a cracked

screen, we will replace it at no additional charge.

In addition to our warranty program, we provide various benefits to

SageTea Edge customers. When you choose to upgrade your hardware after a

few years, we offer a substantial discount on your next SageTea Edge

purchase. In certain cases, you may even receive your next SageTea Edge

for free. We responsibly recycle your old phone and provide you with

another CPO phone in the same category.

At SageTea Edge, we are committed to meeting your needs and ensuring an

exceptional SageTea Edge experience. If you have any specific requests

for your Linux operating system, such as pre-installed applications or

libraries, please inform us, and we will accommodate your request at no

extra cost. Our customer support is available throughout the lifetime of

your SageTea Edge, providing ongoing updates and incorporating pre-

installed features requested by other SageTea Edge users.

Our CPO phones offer a unique combination of environmental friendliness,

affordability, and durability. Our warranty program is designed to

enhance your SageTea Edge experience while considering the environment.

Thank you for choosing SageTea Edge, where we integrate the Edge of

Liberty into everything we do.

Please note that when repairing any product, SageTea Edge may utilize

rebuilt, reconditioned, or new parts and components. Alternatively, we

may replace the defective product entirely with a rebuilt,

reconditioned, or SageTea Edge product.

Kindly be aware that after-sales assistance is provided only in regions

where we offer shipments, including repairs, replacements, and returns.

SageTea Edge accepts no liability for orders placed outside of official

sales regions.

The limited warranty does not cover:

1.

Defects or damage resulting from accidents, neglect, misuse, or

abnormal use, including exposure to liquids, moisture, dampness,

sand, dirt, or abnormal conditions.

2.

Scratches, dents, and cosmetic damage.

3.

Defects or damage resulting from excessive force or the use of

metallic objects on the touch screen.

4.

Devices with removed, defaced, damaged, altered, or illegible serial

or IMEI numbers.

5.

Ordinary wear and tear.

6.

Defects or damage resulting from the use of accessories, products,

or peripheral equipment not provided or approved by SageTea Edge.

7.

Physical feature defects or damage resulting from improper testing,

operation, maintenance, installation, service, or adjustment not

furnished or approved by SageTea Edge.

8.

Defects or damage resulting from external causes such as collision,

fire, flooding, dirt, windstorm, lightning, earthquake, exposure to

weather conditions, theft, blown fuse, or improper use of electrical

sources.

Please note that SageTea Edge warranty does not cover shipping expenses

for customers outside Ontario, Canada.

Extended warranty plan options:

1.

No water damage or loss protection.

2.

$7.99 per month covers physical damage to the Camera, Charging port

assembly, Screen, Speakers, and Volume/Power buttons. A $99

deductible applies.

3.

$12.99 per month covers physical damage to the Camera, Charging port

assembly, Screen, Speakers, and Volume/Power buttons. No deductible

applies.